The Western
Blind Rehabilitation Center (WBRC) measures outcomes in several areas each
fiscal year (FY) to ensure quality improvement and service delivery excellence.
Outcome measures are collected from a variety of sources representing the WBRC's
key stakeholders. This summary reflects the FY 2014 annual analysis of the WBRC
outcome measures.
WBRC Admissions:
EYE CONDITION
ARMD: 68
Glaucoma: 47
Diabetic Retinopathy: 21
Optic Atrophy: 15
Retinitis Pigmentosa: 14
Trauma: 14
Stroke: 4
Other: 29
POINT OF SERVICE
World War II: 36
Pre-Korean: 2
Korean: 28
Post-Korean: 18
Vietnam: 89
Post-Vietnam: 28
Persian Gulf: 11
OIF/OEF/OND: 1
AGE
Teens: 1
20’s: 1
30’s: 4
40’s: 5
50’s: 29
60’s: 66
70’s: 31
80’s: 60
90’s: 16
GENDER
Male: 197
Female: 16
Access to Service:
While it is imperative to provide quality care to Veterans during their stay at the WBRC, it is also important to be cognizant of those waiting to receive care. In 2012, the Access to Care Initiative: The Right Care. The Right Time. Right now, was launched and continues to be a strategic initiative to ensure that all eligible patients who require blind rehabilitation training have the opportunity to participate in WBRC programs in a timely manner. The concentrated effort by staff to streamline programs, and improve the acceptance/admission process has significantly reduced wait times. The wait list reduced from an average time of 209 days in 2012 to 27 days (end of 2014). This is a remarkable accomplishment that emphasizes our commitment for timely admissions.
Effectiveness Measures:
The WBRC developed clinically based functional assessments and innovative therapies for all disciplines in order to improve the effectiveness of treatment. The performance improvement initiatives established WBRC as the first blind center to produce outcome measures in all programs. The following is a sample of WBRC discipline specific outcome measures from FY 2014:
Satisfaction Survey Information:
The goal of the WBRC is to meet the individualized expectations of each participant and stakeholder; the WBRC uses a variety of measures to insure this including the u-SPEQ and Family Training Program (FTP) Satisfaction Survey.
Veteran Satisfaction-u-SPEQ
The goal of the WBRC is to meet the individualized expectations of each participant. The u-SPEQ questions that are used to track satisfaction are questions, 5.1 “Would recommend to a friend?, ”5.2 “Services met my expectations”, and 5.4 “Services enabled me to do things better”. For FY 2014 there were 93 participants and the goal of 90% was surpassed for all 3 questions:
The WBRC provides a Family Training Program (FTP), if prescribed by the rehabilitation team, to a close family member or caregiver. The purpose of this program is to educate the participant on the implications of sight loss and the patient’s adjustment to sight loss. The family member or caregiver engages in direct individual interactions with members of the patient's treatment team. The objectives of the program are to demonstrate the new capabilities gained, provide education on prosthetic devices and specific supportive techniques, and to assist the family member or caregiver with the patient’s successful transition back to the home environment.
Testimonials:
“This has been a wonderful experience for the both of us. It has given my husband confidence and self-assurance. It was important for him to meet other people with similar problems.” - Wife of a Veteran
“Thank you for putting a smile back on my dad's face!” - Daughter of Veteran
WBRC Admissions:
The WBRC is
committed to ensuring that all eligible patients, who require blind
rehabilitation training, receive access to care in a timely manner. The FY 2014
performance measure for the WBRC was to have 225 admissions. The following
demographics are listed for information about the patients who attended WBRC
this year.
WBRC Demographics:
PROGRAM SERVED
Regular: 48
Computer: 46
Dual: 16
iProgram: 61
CNVR: 22
GPS: 4
Power
Mobility: 12
Two Week: 4
Total: 213
AVERAGE LENGTH OF STAY
Regular: 39 Days
Computer: 28 Days
Dual: 43 Days
iProgram: 21 Days
CNVR: 42 Days
GPS: 23 Days
Power
Mobility: 25 Days
Two Week: 14 Days
Average Length of Stay: 29 DaysEYE CONDITION
ARMD: 68
Glaucoma: 47
Diabetic Retinopathy: 21
Optic Atrophy: 15
Retinitis Pigmentosa: 14
Trauma: 14
Stroke: 4
Other: 29
POINT OF SERVICE
World War II: 36
Pre-Korean: 2
Korean: 28
Post-Korean: 18
Vietnam: 89
Post-Vietnam: 28
Persian Gulf: 11
OIF/OEF/OND: 1
AGE
Teens: 1
20’s: 1
30’s: 4
40’s: 5
50’s: 29
60’s: 66
70’s: 31
80’s: 60
90’s: 16
GENDER
Male: 197
Female: 16
Access to Service:
While it is imperative to provide quality care to Veterans during their stay at the WBRC, it is also important to be cognizant of those waiting to receive care. In 2012, the Access to Care Initiative: The Right Care. The Right Time. Right now, was launched and continues to be a strategic initiative to ensure that all eligible patients who require blind rehabilitation training have the opportunity to participate in WBRC programs in a timely manner. The concentrated effort by staff to streamline programs, and improve the acceptance/admission process has significantly reduced wait times. The wait list reduced from an average time of 209 days in 2012 to 27 days (end of 2014). This is a remarkable accomplishment that emphasizes our commitment for timely admissions.
Effectiveness Measures:
The WBRC developed clinically based functional assessments and innovative therapies for all disciplines in order to improve the effectiveness of treatment. The performance improvement initiatives established WBRC as the first blind center to produce outcome measures in all programs. The following is a sample of WBRC discipline specific outcome measures from FY 2014:
- iProgram- Veterans who participate in the WBRC iProgram are surveyed on their satisfaction post-training related to the accessibility software for the iPad or iPhone. All iProgram participants in Fiscal Year 2014, reported an improved level of satisfaction in iPad or iPhone training and use. Most iProgram participants reported a decrease in perceived level of difficulty in using the iPhone or iPad.
- Orientation & Mobility- In the area of Orientation and Mobility, low vision Veterans demonstrated improved performance for the visual detection of obstacles, hazards and drop down curbs after training. This means greater safety when traveling independently for these Veterans. Outcomes also show a reduction in falls for Veterans on ward through enhanced fall prevention measures and training for all Veterans participating in WBRC programs.
- Visual Skills- Reading difficulty is the most common complaint among people with vision impairment. Most Veterans and Active Duty Servicemembers who entered the program in FY14 were dissatisfied with simple reading tasks and found them very difficult to complete. Upon completion of a prescribed one-on-one training program these same individuals stated that simple reading tasks were not difficult at all and they were very satisfied with their ability.
- Manual Skills- Veterans who participated in Manual Skills in FY 2014 reported improved ability and confidence in using tools and performing house-hold maintenance tasks. Outcomes also showed most Veterans expressed a higher level of independence and satisfaction in activities in which they had to use their hands.
- Living Skills– At the conclusion of Veterans’ Living Skills training, FY14 outcome measures show an increase in the Veteran’s confidence and over-all satisfaction with their ability to maintain their personal appearance including managing personal grooming and hygiene, clothing management, and eating skills. The Living Skills’ Department outcome measures have also indicated that the Veterans’ perception of difficulty with meal preparation decreases post-training.
- Computer Access Training- Providing accessible computer training skills is a strength for the WBRC. For all four quarters in FY 2014, Veterans participated in a one-on-one, comprehensive computer access training program with amazing results. Nearly all of the Veterans participating last year expressed increased confidence, enthusiasm and skills needed to function in their own homes and other environments.
- Rehabilitative Nursing- All patients trained by WBRC Nursing Services to use the Voice Prodigy Blood Glucose Monitor reported that it was “easy to use” at the end of training.
Satisfaction Survey Information:
The goal of the WBRC is to meet the individualized expectations of each participant and stakeholder; the WBRC uses a variety of measures to insure this including the u-SPEQ and Family Training Program (FTP) Satisfaction Survey.
Veteran Satisfaction-u-SPEQ
The goal of the WBRC is to meet the individualized expectations of each participant. The u-SPEQ questions that are used to track satisfaction are questions, 5.1 “Would recommend to a friend?, ”5.2 “Services met my expectations”, and 5.4 “Services enabled me to do things better”. For FY 2014 there were 93 participants and the goal of 90% was surpassed for all 3 questions:
- 99% of participants indicated that their goals were met
- 99% of participants stated they would recommend the program to others
- 100% stated that services enabled them to do things better
The WBRC provides a Family Training Program (FTP), if prescribed by the rehabilitation team, to a close family member or caregiver. The purpose of this program is to educate the participant on the implications of sight loss and the patient’s adjustment to sight loss. The family member or caregiver engages in direct individual interactions with members of the patient's treatment team. The objectives of the program are to demonstrate the new capabilities gained, provide education on prosthetic devices and specific supportive techniques, and to assist the family member or caregiver with the patient’s successful transition back to the home environment.
Testimonials:
“This has been a wonderful experience for the both of us. It has given my husband confidence and self-assurance. It was important for him to meet other people with similar problems.” - Wife of a Veteran
“Thank you for putting a smile back on my dad's face!” - Daughter of Veteran
“Thank you so
much for the care and new devices to manage his (our) life. New adventures
ahead! Thank you VA. This experience was beyond what I expected. He will be back.”
- Wife of Veteran
"This
experience has been a wonderful "eye" opener for me and our son who
lives with us, and we both will be able to help my husband continue to utilize
all the aids he has learned to use here and I know he and we will also benefit
a lot. Thanks so much to everyone on the staff here at WBRC." - Wife of
Veteran
"Thank
you for all the WBRC staff that they are all compassionate and understanding of
our situation while we are coping with the loss of my husband's eyesight. We
are blessed that VA WBRC is the best government organization." - Wife of
Veteran
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